Tel: 732-943-2854
Business Address 111 Town Square Place Ste 1238 Jersey City New Jersy 07310
Client Bill of Rights
As a client of mental health services you have the right to:
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• Select a professional therapist who meets your needs.
• Receive specific information about your therapist qualifications, including education, experience, national counseling certifications, and state licensure.
• Obtain a copy of the code(s) of ethics your therapist must follow. NASW Code of Ethics
• Receive a transparent explanation of services offered, time commitments, fee scales, and billing policies prior to receipt of services.
• Understand your therapist's areas of expertise and scope of practice (e.g., career development, adolescents, couples, etc.).
• Ask questions about confidentiality and its limits as specified in state laws and professional ethical codes.
To request records. ( Real Supervision and Counseling Services has the right to charge an hourly fee for this process. Real Supervision and Counseling Services does NOT provide information used for state disability purposes. Real supervision retains the right to withhold any or all part of psychotherapy notes if it is contra-indicated to the client's best interest. See NASW code of ethics).
• Receive information about emergency procedures (All crisis needs should accessed through 911 or the 988 crisis HELP line)
• Ask questions about therapist techniques and strategies, including potential risks and benefits.
• Establish goals and evaluate progress with your therapist. (Please note that the therapist has the right to terminate treatment due to lack of attendance, or any level of regressions due to non-adherence to the treatment plan or latent discovery of a treatment scope issue/s, or level of care needs.)
• Understand the implications of diagnosis and the intended use of psychological reports.
• Obtain copies of records and reports. (All records are HIPAA secured and stored electronically by and approved platform through a client portal and will NOT be provided should it be determined that content of psychotherapy progress notation is contraindicated and would not benefit the client and or professional relationship).
• Terminate the counseling relationship at any time
Client Responsibilities In order to provide the highest quality of services, it is important that clients:
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• Adhere to established schedules. If you must miss an appointment, contact your therapist as soon as possible, and follow the 24 hr. cancellation policy. All no show or same day cancellation are subject to a $75 cancellation fee.
• Pay your bill in accordance with the billing agreements ( provided with authorized use of client portal for telehealth psychotherapy). Copayments and or Fee for services are collected at least 1 hour before time of service is rendered. If not paid by then the session will be cancelled and the cancellation fee of $75 will be applied.
• Follow agreed-upon goals and strategies established in sessions.
• Inform your therapist of the challenges in meeting your goals, or if any obstacles to change.
• Participate fully in each session to help maximize a positive outcome.
• Inform your therapist if you are receiving mental health services from another professional.
• Consider appropriate referrals from the therapist.
• Avoid placing your counselor in ethical dilemmas, such as requesting to become involved in social interactions or to barter for services.
What to Do if You Are Dissatisfied? Session services once rendered are non-refundable.
If you are dissatisfied with the services of your therapist:
• Express concerns directly to the therapist, if possible for some kind of resolve.
• Seek the advice of the therapist supervisor if one is available.
• Terminate the counseling relationship if the situation remains unresolved.